Important Customer Information

 

Availability / service times
You can reach us by telephone:
From Monday to Friday from 9:00 am - 17:00 clock
Tel: +49 (0) 5404 - 91 75 899 

By fax or email, we can be reached around the clock:
Fax: +49 (0) 5404 - 91 88 70
Email: info@hifi12a.de, or use our contact form.
 

Dates in the showroom:
By appointment only!

 


Delivery
All items are immediately, if available from stock, delivered to a home address of the customer.

The delivery time within Germany is, unless otherwise stated in the offer, a maximum of 10 working days. The  delivery time for european and international shipments amounts to, unless otherwise stated, a maximum of 20 working days. 

If an item is temporarily unavailable, hifi12a will inform  the customer via email about the expected delivery time, if we have an address from the customer. 

For delivery delays, such as force majeure, traffic disruption and acts of government, as well as other  occurences for which hifi12a does not bear responsibility, there is no compensation claim against us.

 


Packing and Shipping
Germany. Deliveries within Germany are free of shipping costs.  

Europe, Zone-1. For delivery in the Member States of the European Union (EU), we charge a postage and handling fee of EUR 11, - per order. From an order of EUR 1.500, - we deliver free of charge up to a maximum weight of 30kg. Items that exceed the maximum weight of 30kg, or bulky items are optionally delivered by freight carrier. We will inform you via email about the exact shipping costs for this prior to shipment.

Europe, Zone-2. For delivery to the countries Andorra, Liechtenstein, Monaco, Norway, Switzerland, Holy See (Vatican City State), we charge a postage and handling fee of EUR 15, - per order. From an order of EUR 2.000,- we deliver free of charge up to a maximum weight of 30kg. Items that exceed the maximum weight of 30kg, or bulky items are optionally delivered by freight carrier. We will inform you via email about the exact shipping costs for this prior to shipment. Please note that for shipments duty and taxes must be paid when receiving the goods!

International, Zone-3. For delivery to the countries Bosnia and Herzegovina, Georgia, Gibraltar, Iceland, Croatia, Macedonia, Republic of Moldova, Montenegro, Russian Federation, Serbia, Turkey, Ukraine, Belarus, we charge a postage and handling fee of EUR 39, - per order. The maximum weight is 20kg. Items that exceed the maximum weight of 20kg, or bulky items are optionally delivered by freight carrier. We will inform you via email about the exact shipping costs for this prior to shipment. Please note that for shipments duty and taxes must be paid when receiving the goods!

International, Zone-4/5. For delivery to the countries Argentinia, Australia, Bahrain, Brazil, Canada, Hongkong, India, Israel, Japan, Jordan, Kuwait, Malaysia, Morocco, New Zealand, Oman, Quatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Tunisia, United States, United Arab Emirates, we charge a postage and handling fee of EUR 65, - per order. The maximum weight is 20kg. Items that exceed the maximum weight of 20kg, or bulky items are optionally delivered by freight carrier. We will inform you via email about the exact shipping costs for this prior to shipment. Please note that for shipments duty and taxes must be paid when receiving the goods!

For international deliveries to countries not listed here, we will calculate the exact shipping costs country- and weight-specific and share them with you prior to delivery by email. Items that exceed the maximum weight of 20kg, or bulky items are optionally delivered by freight carrier. We will inform you via email about the exact shipping costs for this prior to shipment. Please note that for shipments duty and taxes must be paid when receiving the goods!

Additional deliveries will be sent postage and packing free.

If desired, express deliveries are carried out at an additional cost of the respective courier service.

 


A. Cancellation policy
Consumer (§ 13 German Civil Code (BGB)) have a statutory right of withdrawal.

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (hifi12a KG, Am Herrengarten 12 A, D-49504 Lotte-Wersen, Tel.: +49 (0)5404 - 9175899, Fax: +49 (0)5404 – 918870, Email: info@hifi12a.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of withdrawal
The right of withdrawal does not apply to distance contracts:

  • for the supply of goods that are not pre-made and for the production of which an individual choice or decision by the consumer is important or which are clearly tailored to the personal needs of the consumer,
    • for the supply of sealed goods which are unsuitable for reasons of health or hygiene to return if they are unsealed after delivery,
    • for the supply of goods, if they were mixed after delivery due to their nature inseparably with other goods,
    • for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery,
    • for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

B. Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

To hifi12a KG, Am Herrengarten 12 A, D-49504 Lotte-Wersen, Fax: +49 (0)5404 – 918870, Email: info@hifi12a.de:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following

goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date
----------
(*) Delete as appropriate.

 


Orders
The offers of hifi12a via Internet are a non-binding invitation for the customer to order goods online. By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a purchase contract. By sending the order by the customer, the purchase contract has not yet come into existence. The customer will receive a confirmation of receipt of the order via email (order confirmation). This confirmation does not constitute acceptance of the offer, but should inform the customer that the order has been received by hifi12a. Furthermore, the customer is requested to pay the contract price, which is the prerequisite for the acceptance of the offer.  

hifi12a reserves the right to refuse incoming order requests for economic reasons, even without explanation. A sales contract is concluded only if hifi12a accepts the offer of the customer  by delivering the ordered product to the customer and adding an  invoivce including a separate hard copy of the General Terms and Conditions (GTC) . The purchase agreement is saved by hifi12a for processing purposes. hifi12a sells the goods offered in its online shop only to legally competent persons and only in common household amounts. 

Please also read our General Terms and Conditions (GTC).

 


 Information in accordance with German Packaging Regulations (VerpackV) and German Packaging Law (VerpackG)
To meet legal obligations according to § 6 of the German Packaging Regulations 'VerpackV' (collection and recovery of sales packaging filled with goods for the first time and delivered to private end-consumers ) hifi12a has allied to the nationwide return system of INTERSEROH Service Ltd., Stollwerckstr. 9a, D-51149 Cologne (www.interseroh-dienstleistung.de)The contract number is: WS100361.

 

Logo_Stifung-Zentrale-Stelle-Verpackungsregister

Our registration number at the Stiftung Zentrale Stelle Verpackungsregister (www.verpackungsregister.org) is: DE5184051424180.


 


Warranty
If any shipping damages to the goods are assessed, the receiver has to make immediate notification of claim towards the carrier (shipping service). Other visible transport damages  shall be asserted ​​within 24 hours of receiving the goods to us in writing to the following address:  

hifi12a KG, Am Herrengarten 12 A, D-49504 Lotte-Wersen, Fax: +49 (0) 5404-918870, email: info@hifi12a.de. 

We are not liable for defects arising from faulty handling, normal wear or by outside influences.  For repairs to the goods in personal contribution or through a third party, which took place without our written consent, our warranty claim will expire.

 


Limitation of Liability
As long as nothing else arises, further claims of the customer, regardless of the legal reason, are excluded. hifi12a is not liable for damages that are not caused to the item itself, especially hifi12a is not liable for lost profits or other financial damages of the customer. As far as the contractual liability of hifi12a is excluded or limited, this also applies to the personal liability of employees, representatives and agents. The above limitation shall not apply if the damage is caused by intent or gross negligence or a personal injury. It also does not apply if the purchaser claims legal rights. The provisions of the Product Liability Act remain unaffected. 

Unless hifi12a violates an essential contractual obligation, the obligation to compensate for material damage is restricted to the typically arising damage. 

If the supplementary performance has taken place by way of replacement, the customer is obliged to return the original goods within 30 days to hifi12a at our expense. The return of the defective product must be in accordance with the law. hifi12a reserves the right to assert damages under the conditions stipulated by law. The statute of limitations is 2 years. Commencement will take place with delivery of the goods. 

 


Information about Battery Regulation
Included with many devices are batteries, which are used for example as operation of remote controls. Even in such equipment can be permanently installed batteries. In connection with the distribution of these batteries, we are obliged under a dealer battery regulation to encourage our customers to: Please dispose of used batteries, as prescribed by law, at a municipal collection or give it to your local shop from free. Disposal with household waste is expressly forbidden in the Battery Directive! Batteries that you have received from us, you can after use return to us  free of charge or sufficiently stamped by mail at the address: 

hifi12a KG
Am Herrengarten 12 A
D-49504 Lotte-Wersen 

 Batteries containing pollutants are marked with the symbol of a crossed garbage bin. Under the garbage bin icon is the chemical name of the pollutant: "Cd" stands for Cadmium, "Pb" for lead, "Hg" for mercury.

 


Privacy Policy
The information you provide will solely be used to process your orders. All information will be treated in the strictest confidence. A transfer of data to third parties (eg shipping services) is made by us only to the extent necessary for processing the order. Transfer of the order information is encrypted and secure, however we accept no liability for data security during transmission over the Internet (eg due to technical problems of the provider) or for possible criminal access to files of our website. Access for the customer login, which is sent to the customer on his request must be treated as strictly confidential by the customer, as we accept no responsibility for the use and application of these data. 

Please read our full privacy policy.

 


Retention of original packaging
We recommend that you use the original packaging (OVP) to store your goods for as long as the goods are in your possession. The OVP is especially adapted to the manufacturer of the product and is therefore ideally suited as a rule for shipping packages. Therefore, the OVP is the surest protection against damage in transit, if you need to ship your product during the warranty period or thereafter for service or customer service purposes.