Payment Options / Privacy


Payment and Payment Options

All prices are final, which include the legally applicable VAT (currently 19% in Germany). At delivery, the following payment options are possible:

  • Payment by Credit card (VISA, MasterCard, American Express). Payments are processed through our service partner Stripe.
  • For shipments within Germany only: COD Cash on delivery (The customer is obliged to pay the purchase price upon delivery of goods). For COD deliveries, an additional collection fee will be charged, which is payable by the recipient (Currently/October 2022: EUR 6.90. Please inquire at Deutsche Post AG about the current fee level).
  • The maximum COD amount is 500, - EUR. A delivery to a packing station at COD deliveries is impossible.
  • Payment in advance (The customer is obliged to transfer the purchase price promptly, stating the order number to the account of hifi12a. hifi12a will process the order as soon as we have received the transfer). When paying in advance, you will receive an email with the exact transfer data. Please enter therefore necessarily your email address and/or phone number in the order so that we can get in touch with you. Please specify in your payment your name and order number, that we can allocate your payment to your order!
  • Payment by TransferWise (The customer is obliged to transfer the purchase price promptly, stating the order number to the TransferWise account of hifi12a. hifi12a will process the order as soon as we have received the transfer). You will receive an email with the exact transfer data. Please enter therefore necessarily your email address and/or phone number in the order so that we can get in touch with you. Please specify in your payment your name and order number, that we can allocate your payment to your order! Payments are processed through our service partner TransferWise.
  • Cash payment/Electronic cash payment at pick-up in the store (only possible with/for stock goods).

Until full payment the delivered goods remain our property (retention of title pursuant to §§158, 449 German Civil Code (BGB)). In case of exceeding the agreed payment period, we have to charge reminder and processing fees.


Privacy Statement

The company hifi12a KG (hereinafter: hifi12a) collects, stores and uses your personal data in accordance with the provisions of the applicable data protection laws, in particular the EU General Data Protection Regulation (EU GDPR or GDPR). In this statement we would like to inform you which types of data hifi12a processes for which purposes and which rights you are entitled to.

Data protection officer/person responsible for the collection, processing and use of your personal data within the meaning of Art. 4 para. 7 GDPR in the company is:

Dr. Axel Echelmeyer,
hifi12a KG, Am Herrengarten 12 A, D 49504 Lotte-Wersen,
Telephone: +49 (0) 5404 - 91 75 899,
Fax: +49 (0) 5404 - 91 88 70,

At the email address you can always get information about your data stored by hifi12a. If you wish to object to the collection, processing or use of your data by us in accordance with this Privacy Policy as a whole or for individual measures, you can address your objection to the Data Protection Officer.

We process personal data that we need to fulfill our contractual obligations, such as name, address, e-mail address, ordered products, billing and payment data. The collection of this data is required for the conclusion of the contract. The deletion of the data takes place after expiry of the warranty periods and legal retention periods. Any data associated with a user account (see below) will in any case be retained for the time this account is maintained. The security of your personal data is guaranteed by SSL encryption.

The legal basis for the processing of this data is Art. 6 para. 1 sentence 1 b) GDPR, because such data are necessary so that we can our contractual obligations to fulfill towards you.

Your personal data will only be used within our company. If and insofar as third parties are involved in the performance of contracts (eg logistics or payment service providers), they will only receive personal data to the extent necessary to provide the corresponding contractual service. A transfer of your data stored by us to third parties for marketing purposes does not take place. We do not conduct telephone customer satisfaction surveys and do not use your telephone number for advertising purposes.


1. Anonymous data collection and processing on this website
In our server log file data are automatically collected and stored in an internal log file, which are transmitted to us via your browser. These are the following data:

- Type and version of the browser you are using,
- Type and version of the operating system you are using,
- URL of the page where you came to us (Referrer URL),
Keywords you used to find our site,
- transferred amount of data,
- Date and time of retrieval of our website,
- Message about successful retrieval (HTTP response code),
- Name and URL of the requested sub-pages/files,
- Sites that are called by the user's system via our website,
- Internet service provider of the user,
- IP address and the requesting provider.

We collect and process this data in anonymous form, ie we use this log data without assignment to you or other profiling for statistical analysis for the purpose of operation, security and optimization of our website, but also for the anonymous collection of the number of visitors on our website (traffic) as well as the extent and nature of the use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content, analyze traffic, troubleshoot and improve our services.

This is also our legitimate interest in accordance with Art. 6 para. 1 sentence 1 f) GDPR.

We reserve the right to retrospectively review the log data if, on the basis of concrete evidence, there is a legitimate suspicion of unlawful use. We store IP addresses in the logfiles for a limited period of time, if this is necessary for security purposes or for the provision of services or the billing of a service, eg. if you use one of our offers. After termination of the order process or after receipt of payment, we will delete the IP address if it is no longer required for security purposes. We store IP addresses even if we have a specific suspicion of a crime in connection with the use of our website. In addition, as part of your account, we save the date of your last visit (for example, when registering, logging in, clicking links, etc.).

etracker more than analytics

2. etracker
The provider of this website uses the services of etracker GmbH, Hamburg, Germany ( to analyse usage data. Here, cookies are used which enable the statistical analysis of the use of this website by its visitors as well as the display of usage-relevant content or advertising. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user.

The data generated with etracker is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject to strict German and European data protection laws and standards.In this regard, etracker was checked, certified and awarded with the ePrivacyseal data protection seal of approval.

The data is processed on the legal basis of Art. 6 para. 1 sentence f) (legitimate interest) of the EU General Data Protection Regulation (GDPR). Our legitimate interest is the optimization of our online offer and our website. As the privacy of our visitors is very important to us, etracker anonymizes the IP address as early as possible and converts login or device IDs into a unique key with which, however,no connection to any specific person can be made with. etracker does not use it for any other purpose, combine it with other data or pass it on to third parties.

You can object to the outlined data processing at any time provided it is related to your person. Please follow the link below. Your objection has no detrimental consequences for you.

I object to the processing of my personal data with etracker on this website <

The exclusion from collection of visitor data is effected by setting a cookie in your browser. This cookie is called 'cntcookie' and is set by ''. Please make sure that this cookie is not deleted as long as you want the exclusion from data collection to remain in place. Further information on data protection with etracker can be found here.


3. Use of Social Media Plug-ins
We have integrated buttons (plug-ins) from various social networks into our internet sites so that you can use the interactive possibilities offered by your social networks on our internet sites as well. These plug-ins are used to provide different functions whose scope and object are determined by the social network operators. To better protect your personal data, we use a 2-click procedure. By pressing the button located directly next to the relevant plug-in, you can activate the plug-in. It is activated when the colour of the button of the plug-in switches from grey to another colour. After that, you can use the plug-in in question by clicking on the button for the plug-in.

Please note that hifi12a is not a social network provider and has no influence on the data processing performed by the relevant service providers. To the extent to which personal data are processed here, the legal basis for the use of plug-ins is Art. 6 Para. 1 f of the EU GDPR, whereby our legitimate interest consists of the provision of possible interactions for the purpose of advertisement (recital 47 of the EU GDPR) and the needs-based structuring of our Internet services for interaction with social networks to which the users of our website belong.

a) Facebook plug-ins
Plug-ins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA, are integrated into our sites. You can recognize the Facebook plug-ins by the Facebook logo or the “like button” on our site. You can find an overview of the Facebook plug-ins here: you activate the plug-in, it will create a direct connection between your browser and Facebook’s server. As a result, Facebook receives the information that you used your IP address to visit our site. If you click the Facebook “like button” while logged into your Facebook account, you can refer to content on our website in your Facebook profile.

We would like to note that we, as site operators, receive no knowledge of the content of the data passed on or its use on the part of Facebook and that we bear no responsibility for data processing performed by Facebook. You can find additional information about this in Facebook’s data privacy statement under


4. Use of Google AdWords Conversion Tracking
hifi12a used on its website the online advertising program Google AdWords, which allows evaluation of visiting actions using conversion tracking. Google AdWords Conversion Tracking is an analytics service provided by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; "Google"). Google AdWords sets a cookie on your computer ("conversion cookie") when you visit our website via an ad served by Google. These cookies have a limited validity and are not for personal identification. If you visit certain pages on our website and the cookie has not expired, we and Google may recognize that you have clicked on the ad and have been redirected to our site.

Each AdWords advertiser gets a different cookie. Cookies can therefore not be tracked through the websites of AdWords advertisers. The information obtained through the conversion cookie is used to generate conversion statistics for AdWords advertisers. As an AdWords advertiser, this tells us the total number of users who clicked on one of our ads and were redirected to a conversion tracking tag page. However, we do not receive any information that personally identifies users. Data processing takes place on the legal basis of Art. 6 para.1 sentence f) (legitimate interest) of the EU General Data Protection Regulation (EU GDPR). Our legitimate interest is in targeted advertising and analysis of the impact and efficiency of this advertising.

If you do not want to participate in the tracking process, you can also opt out of setting a cookie - e.g. via browser setting that generally disables the automatic setting of cookies. Please note that not all features of this website may be fully exploitable due to the rejection. You can also opt out of personalized ads in Google Ads Settings. For instructions, see In addition, you may disable the use of third-party cookies by visiting the Network Advertising Initiative deactivation page at and implementing the opt-out information listed there.

For more information and Google's privacy policy, please visit


5. Cookies
We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent from the respective servers when you visit a website and stored on your hard drive. As such, this file contains a so-called session ID, with which various requests from your browser can be assigned to the shared session. This will allow your computer to be recognized when you return to our website. These cookies are deleted after you close your browser. They serve, for example, that you can use the shopping cart function across several pages.

We use persistent cookies to a lesser extent (also small text files that are stored on your device) that remain on your device and allow us to recognize your browser the next time you visit. These cookies are stored on your hard drive and delete themselves after the given time. Their lifespan is 1 month to 10 years. So we can present our offer more user-friendly, effective and safe and to show you, for example, specifically tailored to your interests on the side.

Our legitimate interest in the use of cookies in accordance with Art. 6 para. 1 sentence 1 f) of the GDPR is to make our website more user-friendly, effective and secure.

The cookies store, for example, the following data and information:

- Log-in information
- Language settings
- entered search terms
- Information about the number of visits to our website and use of individual features of our website.

If the cookie is activated, it will be assigned an identification number and no assignment of your personal data to this identification number will be made. Your name, IP address or similar data that would allow the cookie to be associated with you will not be included in the cookie. Based on the cookie technology, we only receive pseudonymous information, for example, which pages of our shop were visited, which products were viewed, etc.

Your browser settings allow you to reject cookies, delete cookies from your computer, block cookies or being asked before setting a cookie. However, we would like to point out that in this case not all features of this website may be fully exploited.


6. Use of your e-mail address/Contact form
When you contact us (eg via contact form or e-mail), we process your data for the processing of the request as well as for the case that follow-up questions arise. If the data processing takes place for the execution of pre-contractual measures, which take place upon your request, or, if you are already our customer, for the execution of the contract, the legal basis for this data processing is Art. 6 para. 1 p. 1 b) GDPR.

We process further personal data only if you consent to it (Art. 6  para. 1 sentence 1 a) GDPR) or we have a legitimate interest in the processing of your data (Article 6 para 1 sentence 1 f) GDPR). A legitimate interest is for example responding to your email.

We use your e-mail address to complete a registration process on our pages via a confirmation e-mail and to send you confirmation e-mails about the orders you have placed. For the transmission of our newsletter or other offers that are of interest to you, we only use your e-mail address if you have given us your consent. You have the opportunity to revoke your consent at any time and to stop receiving newsletters and emails from our company. For more information on the exercise of your right of objection, see the point "Right of objection and cancellation".


7. Online orders/User account
You can create a user account on our website. If you wish this, we need the personal data requested during the login. Later logins will only require your email or username and the password you have chosen. For the new registration we collect master data (eg name, address), communication data (eg e-mail address) and payment data (bank details) as well as access data (user name and password). In order to ensure your proper registration and to prevent unauthorized log-ins by third parties, you will receive an activation link by e-mail after your registration in order to activate your account. Only after registration has been completed, we will permanently store the data transmitted by you in our system.

You can have a once created user account deleted from us at any time, without any costs other than the transmission costs according to the basic rates. A communication in writing to the contact details mentioned in point 11 (eg e-mail, fax, letter) is sufficient. We will then delete your stored personal data, as far as we do not have to save them for the processing of orders or due to legal storage requirements.

The legal basis for the processing of this data is your consent in accordance with Art. 6 para 1 sentence 1 a) GDPR.

We collect from you only the data necessary for the execution of the order and the execution of the contract unless you would like to take advantage of additional services. It will be ensured that all data collected is collected, stored, used and processed only in a legally permissible manner.


8. Right to information, correction, blocking and deletion of data
Upon request, we will give you free of charge information about the data stored about you, about its origin, about the recipients and about the purpose of the storage. The information can be obtained under the contact details below. If the legal requirements are met, you have the right to correct, block or delete this data. Please also contact the contact address below. In addition, hifi12a will delete or block data that is no longer needed according to the requirements of laws and authorities.


9. Data security
We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities. Your personal data will be transmitted encrypted with us. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but point out that data transmission over the Internet (for example, when communicating by e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible. To safeguard your data, we maintain technical and organizational security measures in accordance with Art. 32 GDPR, which we always adapt to state-of-the-art technology.

We also do not warrant that our offer will be available at specific times. Disturbances, interruptions or failures can not be excluded. The servers we use are regularly backed up carefully.


10. External links
If we point or link from our website to the websites of third parties, we can not guarantee and assume no liability for the accuracy or completeness of the content and the security of these websites. We do not have any influence on the observance of data protection regulations by third parties, therefore you should check separately the privacy statements offered. Please note that data transmission over the Internet (for example, when communicating by e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.


11. Right of objection and cancellation
You have the right to object to lawful processing of your personal data by us and to revoke any consent given to us if this is based on your particular situation and our interests in processing do not prevail.

In detail:

You have the right to object at any time to the processing of personal data concerning you pursuant to Art. 6 para. 1 sentence 1 e) or f) GDPR for reasons arising from your particular situation. This also applies to profiling based on these provisions. We no longer process personal information, unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purposes of asserting, exercising or defending legal claims.

If personal data are processed by us in order to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising. This also applies to profiling insofar as it is associated with such direct mail.

You have the right, for reasons arising from your particular situation, to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes under Art. 89 para. 1 of the GDPR unless the processing is necessary to fulfill a public interest task.

You can inform us of the objection or cancellation by mail, telephone, fax or email without giving a reason:

- By post: hifi12a KG, Am Herrengarten 12 A, D-49504 Lotte-Wersen,
- By phone: +49 (0) 5404 - 91 75 899,
- By fax: +49 (0) 5404 - 91 88 70,
- By email:


12. Right to complain to a supervisory authority
You have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, your place of work or the place of the alleged infringement, if you believe that the processing of your personal data is unlawful.


13. Updating the Privacy Policy
Due to the further development of our website or due to changed legal or regulatory requirements, it may be necessary to update the privacy policy. The latest version can be viewed and printed at any time at